The agreement between you and the operator of SupaBuyer. Please read sections 6, 9 and 13 in particular — they limit what you can claim from us.
Last updated: 28 August 2026
Draft — not yet in force
This document is a draft awaiting the operator’s registration details and review by a qualified lawyer. Bracketed placeholders are unfilled. Please do not rely on it as a final statement of terms.
In short: SupaBuyer is a place to find business counterparties and to run your own sales paperwork. We introduce buyers and sellers and provide software — we are not a party to any deal you make, we do not hold your money, and we cannot guarantee anyone you meet here. The full terms below say the same thing precisely.
SupaBuyer is operated by [REGISTERED COMPANY NAME], registered at [REGISTERED OFFICE ADDRESS, CITY, STATE, PIN] (“we”, “us”, “the Company”). “You” means the person or business using the platform. These terms form a binding agreement between you and the Company.
If you use SupaBuyer on behalf of a business, you confirm you are authorised to bind that business, and “you” includes it.
The platform has two distinct parts, and different rules apply to each:
You may use either part on its own. Using the business tools does not require you to trade on the marketplace, and vice versa.
You must be at least 18 and legally capable of entering a contract. You are responsible for your credentials and for everything done through your account. Tell us promptly at support@supabuyer.in if you believe it has been used without your permission.
One person or business may hold one account, which can act as both buyer and seller. Information you give us must be accurate and kept up to date.
A seller shows a Verified badge only after our staff have reviewed the business documents that seller submitted, as those documents stood on the day they were checked. Not every seller is verified — look for the badge.
Verification means those documents were provided and looked at. It is not an endorsement, a credit check, an audit, or a guarantee of anyone’s honesty, solvency, current legal standing, capacity to supply, or the quality, safety, legality or delivery of any goods. Documents can be forged, and a business that was genuine when checked can change. Always do your own due diligence before you part with money.
Every dealing between a buyer and a seller — price, specification, quantity, payment, delivery, warranty, returns, and everything else — is agreed directly between them. That contract is between those two parties only. We are not a party to it, do not supervise it, and have no obligation to intervene in it.
We do not process payments between users, hold funds in escrow, or operate any buyer protection, guarantee, or refund scheme. Any money you send another user is sent entirely at your own risk.
Be particularly careful with advance payments to a counterparty you have not independently verified, and keep your own written record of what you agree. If a deal goes wrong, your remedy is against the other party.
The platform is provided “as is” and “as available”. To the fullest extent permitted by law, we give no warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or uninterrupted or error-free operation.
We do not warrant that listings, prices, specifications, reviews, or other user-supplied content are accurate, current, or lawful — that content comes from users, not from us. We do not guarantee any level of availability, response time, lead volume, sales, or business result, and nothing on the platform is a promise of commercial outcome.
We may change, suspend, or withdraw any feature at any time. During beta in particular, features may change or be removed without notice.
You keep ownership of everything you put into the platform — listings, enquiries, documents, and the customer records you hold in the CRM and invoicing tools. You grant us a limited, non-exclusive, royalty-free licence to host, store, transmit, back up and display that content only so far as needed to operate the service for you and to comply with law.
Important, if you use the CRM or invoicing tools: when you upload information about your own customers, you are the party responsible for that data under the Digital Personal Data Protection Act, 2023. We act as a processor on your instructions. You confirm you have a lawful basis to hold and upload it, and you are responsible for the accuracy and lawfulness of what you enter. See the Privacy Policy for the detail.
You are responsible for keeping your own copies of anything you would not want to lose. Export tools are provided for this purpose.
You must not use SupaBuyer to:
We may remove content and suspend or terminate an account that breaches this section, without refund where the breach is serious or repeated.
To the fullest extent permitted by law, we are not liable for any loss arising out of a dealing, communication, or dispute between users — including non-delivery, defective or counterfeit goods, non-payment, fraud, or misrepresentation by a counterparty — nor for the acts or omissions of any user.
We are also not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, opportunity, or data, however caused.
Where we are found liable despite the above, our total aggregate liability to you for all claims in any twelve-month period is limited to the greater of the fees you actually paid us for the service in that period, or ₹1,000.
Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by our negligence, or for fraud. Your statutory rights as a consumer are unaffected where they apply.
You agree to indemnify and hold harmless the Company, its directors, employees and agents against claims, damages, losses and reasonable costs (including legal fees) arising from your breach of these terms, your misuse of the platform, content you upload, your dealings with another user, or your breach of any law or third-party right.
For the marketplace, we are an intermediary and rely on the protection available under section 79 of the Information Technology Act, 2000. We do not initiate, select the receiver of, or modify user transmissions.
We will act on valid complaints and lawful orders about content on the platform within the timelines required by law. To report content, use the support page.
Some features are offered on paid plans. Prices are shown on the pricing page and are exclusive of GST unless stated. During the public beta, paid plans may be made available at no charge; that is a temporary concession and not a permanent entitlement.
We may change prices on reasonable notice; a change will not affect a period you have already paid for. Cancellation and refunds are governed by our Refund & Cancellation Policy.
You may stop using the platform and delete your account at any time from Account settings. Deletion is subject to the process and the retention period described in the Privacy Policy.
We may suspend or terminate an account that breaches these terms, that we reasonably believe is being used unlawfully or fraudulently, or where we are required to by law. Where circumstances reasonably allow, we will tell you why and give you an opportunity to respond.
Export your data before you close your account. After the retention period, deletion is permanent and we cannot recover your records.
The platform uses third parties to operate — for example a payment gateway for payment links you generate, and an email provider for transactional mail. Your use of a payment gateway is additionally governed by that provider’s own terms. We are not responsible for a third-party provider’s failure, though we will tell you if one materially affects your use of the service.
These terms are governed by the laws of India. Subject to the paragraph below, the courts at [CITY] have exclusive jurisdiction.
Before starting proceedings, both of us agree to try in good faith to resolve the dispute — please raise it first through our support page so we have a chance to answer. If it is still unresolved after 30 days, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at [CITY], in English.
If you are a consumer, this clause does not take away your right to approach a consumer forum under the Consumer Protection Act, 2019.
We may update these terms as the platform changes. If a change materially reduces your rights, we will give you reasonable notice by email or in the app before it takes effect. Continuing to use the platform after that means you accept the revised terms; if you do not, you may close your account.
If any clause is found unenforceable, the rest continues to apply and that clause is read down to the minimum extent necessary. Our failure to enforce a term is not a waiver of it. You may not assign these terms; we may assign them to a successor of our business. These terms are the entire agreement between us about the platform and replace any earlier version.